Shipping & Delivery Policy

At Surpriz! (Goodu Ventures LLP), we take utmost care to ensure that your gourmet chocolates and fine art reach you or your gift recipient in pristine condition.

Temperature-Controlled Packaging

Chocolates are sensitive to heat. During warm weather or transit to outstation destinations, our chocolates are packed in insulated packaging with non-toxic reusable ice gel packs to prevent melting.

Delivery Timelines

• Bengaluru (Local): 1 to 2 business days.
• Metro Cities (Mumbai, Delhi, Chennai, Hyderabad, Pune, Kolkata): 2 to 4 business days.
• Rest of India: 4 to 6 business days via express air cargo.

Original Artwork Shipping

All original canvas paintings and framed art are packaged with multi-layer bubble wrap, edge protectors, and corrugated wooden/cardboard casing to ensure zero damage in transit.